Postage and shipping.
UK shipping is a flat fee of £3.99 unless you order over £25, we then offer free delivery.
All orders are tracked. a tracking reference for Evri will be emailed to you once goods are dispatched. All orders will be shipped within 24hrs of receipt.
Orders outside the UK have a flat fee of £4.99 for orders under £25, as with UK shipping all orders are tracked.
Orders to UK addresses should arrive 2-4 working days after we have dispatched your parcel.
For orders outside of the UK we expect your orders to arrive in 3-5 working days.
If you have any other queries surrounding delivery of an item please send us an email using our Contact Us page
Returns.
We truly hope you love our products, but on the off chance that you change your mind on an order you can return your order up to 30 days after receipt.
Please use the address below.
Soothesoul Returns 33 Meadow Way Ellington Morpeth Northumberland NE61 5FB
Please include details of your order number, reason for return, and if you would like a refund or exchange. Once the product has been returned to us, we will issue a
refund of the product costs. Please return all product in original packaging.
Faulty and Incorrect product.
We do everything in our power to ensure the correct goods arrive undamaged, but we understand that unfortunately things happen outside our control.
Therefore, please email us at enquiries@soothesoul.co.uk and let us know what the problem is. We will respond within 24hrs and arrange for a label to be sent out to
you for the return shipping. Costs will be covered by Soothesoul.
Once we have the goods back, we will access the product and if the fault has not been
